A&C Black (†575)A&C Black. Business: The Ultimate Resource (A&C Black, 2009).
- usability (s.v. usability): The suitability of a Web site design from the user’s perspective. The term has been popularized by Web design guru Jakob Nielsen who has stressed that a Web site must be simple to use. One of the main points of usability relates to download times. For Nielsen, “fast response times are the most important criterion for Web pages.” Nielsen also believes usability involves a human approach. He states that “what constitutes a good site relates to the core basis of human nature and not to technology.” (†973)