n. ~ The use of technology to support and automate a governing body's internal processes and delivery of services, but also to promote transparency and participation in the process by those governed.
- Wikipedia (†387 s.v. e-governance): The application of information and communication technology (ICT) for delivering government services, exchange of information communication transactions, integration of various stand-alone systems and services between government-to-customer (G2C), government-to-business (G2B), government-to-government (G2G) as well as back office processes and interactions within the entire government framework. Through e-governance, government services will be made available to citizens in a convenient, efficient and transparent manner.
- D'Agostino et al., 2011 (†465 4 ): “In contrast, e-governance assumes an interactive dynamic between government elites and citizenry.” (†659)
- D'Agostino et al., 2011 (†465 9): “A second function of government’s use of technology is e-governance… deals with changing the manner by which governments interact democratically with citizens. The emphasis is on fostering transparency and participation.” (†660)
- D'Agostino et al., 2011 (†465 p. 3): Public sector websites have sought to go beyond the static dissemination of contact information. The use of technology by government has two distinct functions. These two functions of the government technology relationship are distinctly identified as e-government and e-governance. E-government focuses on government services that are electronically provided to citizens. In contrast, e-governance assumes an interactive dynamic between government elites and the citizenry. This paper therefore examines the extent to which the 20 most populous cities in the U.S. are adopting e-government and e-governance applications (†2631)
- Rossel and Finger, 2007 (†464 400): "Three functions are being crystallized: service-delivery, regulation, and policy-making." (†658)